Killeen Castle has been recognised nationally for its outstanding commitment to customer service, taking home the Customer Excellence Award at the esteemed Golfers’ Guide to Ireland 2024 Awards. The 31st edition of the coveted awards ceremony was held at the elegant Ballymascanlon Hotel & Golf Resort in Dundalk, where industry leaders, enthusiasts and guests gathered to celebrate the very best in Irish golf. The Golfers’ Guide to Ireland is the ultimate all-island directory for golf lovers.

Attendees included notable representatives from the Irish golf community - RTÉ’s golf correspondent, Greg Allen, and Guest of Honour, Des Smyth, with Cormac Devlin TD, who were present for the prize giving.

Accepting the award on behalf of Killeen Castle, General Manager Philip Rock said: “Killeen Castle’s team embarked on Fáilte Ireland Program Great Places to Work Program using the Global Standard Best Workplaces methodology as its basis, and their ambition is to build a great workplace culture, employee & customer service experience.

“Receiving the Golfers Guide To Ireland Customer Excellence Award on behalf of the entire team at Killeen Castle is a true indication that the programme is proving a success and is bearing fruit.”

Having recently been awarded a Great Place to Work certification, he recognised the importance of their committed team members, “Our team members are trained in the delivery of excellence in customer service along with providing outstanding facilities. We are fortunate to retain the team that has successfully delivered a “world-class Golf Resort.” 

Speaking on behalf of the Golfers’ Guide to Ireland, Paddy McCarthy noted that “the increase of online reviews and customer feedback has proven Killeen Castle worthy of this award for golf, F&B and their newly opened lodge accommodation.”

Building on its reputation, Killeen Castle is set to embark on an exciting new chapter with plans to transform its 800-year-old castle into County Meath’s first five-star property, located just 30 minutes from Dublin Airport. This strategic investment will enhance its ability to offer unique guest experiences, further cementing its place as a leader in Irish hospitality and golf tourism.

The Customer Excellence Award serves as a testament to the quality that guests can expect at Killeen Castle. Whether it’s a round on the world-class Jack Nicklaus golf course, savouring locally sourced produce under the guidance of Chef Declan Cronin, or an overnight stay in the luxurious new lodge accommodations, Killeen Castle promises an unforgettable experience.

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